We aim to dispatch packages within 5 days from placing your order at which point you will receive an email confirming dispatch. 

The night before your delivery is expected to arrive you will receive an SMS to let you know it’s on its way and will be provided a live tracking link with estimations on delivery windows.

If your package arrives after 7AM the next day you will receive another SMS to let you know it’s ready for the freezer. They are a natural product and while they have travelled in frozen storage from our warehouse you don’t want them to now melt at your door!